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Complaint Handling Policy

Policies and Guidelines related to Complaints in MDL

Complaint Handling Policy

(i) Complaints can be lodged by addressing the written communication / letter to the CVO, MDL, or through online on MDL website through the link “Register a Complaint” on Vigilance Page.

(ii) Complaints sent through written communication / letter should contain name, complete postal address and contact details (phone no.) of the complainant with specific details/information of the matter.

(iii) All inward letters and complaints are noted in an inward register with the ID no. and submitted to CVO.

(iv) The complaint related letters are marked to HOD (Vigilance) for further assigning it to a vigilance officer.

(v) The complaints (including e-mail complaints and online complaints received on website) are then noted in the Complaint Register with unique no. for tracking.

(vi) The complaints are scrutinized and the signed complaints, after verification from the complainant, are investigated and action taken to its logical conclusion.

(vii) The complaints not falling under the jurisdiction of CVO and the complaints related to administration or sexual harassment are forwarded to respective designated authority as applicable, for necessary action.

(viii) No action is taken on Anonymous / Pseudonymous complaints and they are just filed with the approval of CVO w.r.t. CVC circular no. 03/03/16 dated 07.03.2016.

Corporate Office

  • Mazagon Dock Shipbuilders Limited,
    Dockyard Road, Mazagon,
    Mumbai - 400 010,
    Maharashtra, India.
  • Telephone No.:
    Board: +91 - 2376 2000, 2376 3000,
    2376 4000

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