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Complaint Handling Policy of the Vigilance Division of MDL
Complaint Handling Policy of the Vigilance Division of MDL
Home > Vigilance >Complaint Handling Policy of the Vigilance Division of MDL
Complaint Handling Policy of the Vigilance Division of MDL
  1. Introduction :
  2. CVO/MDL acts as an extended arm of the Central Vigilance Commission (CVC) in all vigilance related matters pertaining to Mazagon Dock Shipbuilders Ltd. (MDL). The Vigilance Division of MDL is mandated under the Vigilance Manual of CVC to enquire or cause an enquiry into complaints received against officials of MDL wherein allegations of corruption are involved.

  3. Vigilance Complaints :
  4. Vigilance complaints are those complaints in which vigilance angle is obvious in the following acts:

    (a) Demanding and/or accepting gratification other than legal remuneration in respect of an official act or for using his/her influence with any other official.

    (b) Obtaining valuable thing, without consideration or with inadequate consideration from a person with whom he/she has or is likely to have official dealings or his/her subordinates have official dealings or where he can exert influence.

    (c) Obtaining for self or for any other person any valuable thing or pecuniary advantage by corrupt or illegal means or by abusing his/her position as a public servant.

    (d) Possession of assets disproportionate to his/her known sources of income.

    (e) Cases of misappropriation, forgery or cheating or other similar criminal offences.

  5. Lodging of Compliants :
  6. The procedure for lodging vigilance complaints in MDL is given below:

    (a) Vigilance complaints pertaining to Mazagon Dock Shipbuilders Ltd. (MDL) can be lodged with Chief Vigilance Officer (CVO) of MDL by any employee of MDL/person(s)/vendor/contractor etc., who has/had dealings with any of the offices of MDL or general public. Vigilance complaints pertaining to MDL should be lodged to the CVO/MDL at the following address:

    Chief Vigilance Officer,
    Mazagon Dock Shipbuilders Ltd. (MDL).
    North Block 2, First Floor,
    Vigilance Department,
    Dockyard Road, Mazagaon
    Mumbai 400010.
    Tel No. : +91-22-2371-2290 E mail ID :cvo[at]mazdock[dot]com

    (b) Complaints can be lodged by addressing the letter/email directly to the Chief Vigilance Officer (CVO) of MDL by giving the specific facts of the matter relating to corruption along with name and personal details, complete postal address (mobile/telephone number, if any), email id and copy of identity proof of the complainant. Complaint should be signed by the complainant. The complaints can also be lodged directly on MDL’s website https://mazagondock.inthrough ‘Vigilance’ link on home page along with name and personal details, complete postal address (with mobile/telephone number, if any), email id and copy of identity and address proof of the complainant.

  7. Instructions to be noted before lodging a complaint :
  8. (a) Anonymous complaints i.e., such complaints that do not carry both the name and address of the complainant, will be filed straightaway. No action will be taken on such complaints, irrespective of the nature of allegations and they will simply be filed.

    (b) Complaint should not be malicious, vexatious, frivolous, pseudonymous, anonymous, biased or based on any personal grievances. All complaints containing non-specific and unverifiable allegations as decided by the competent authority, will also be filed without verification of identity of the complainant.

    (c) Complaint should be genuine and specific with adequate evidence and should be based on verifiable facts and it should be clearly legible. A complaint should preferably be lodged in typed or written form in English or Hindi language for facilitating early action thereon.

    (d) No fee shall be charged for lodging complaints.

    (e) Complaint should not be part of any litigation in any courts, tribunals, etc., i.e., the matter should not be sub-judice.

    (f) Normally one specific issue should be raised in one complaint. However, if more than one, specific issues are there, it is better to raise the same in separate complaint.

  9. Jurisdiction of CVO/MDL and Complaint Handling Mechanism:
  10. (a) Complaints other than anonymous complaints, containing specific allegation of corruption or attracting vigilance angle shall be considered and processed by CVO/MDL. The complaints not falling under the jurisdiction of CVO/MDL and the complaints related to administration or sexual harassment will be forwarded to respective designated authority as applicable, for necessary action

    (b) If a complaint against Board level executive(s) is directly received in MDL Vigilance Department, CVO, MDL shall forward the same to the CVO of the administrative ministry concerned for consideration.

    (c) The copy of the complaints of both categories i.e., vigilance and non-vigilance, including the copy of complaints received through e-mail, will be sent to the compliant for owning/disowning the complaint, by speed post/authenticated electronic media to the complainant for confirming the veracity of the contents of the complaint. If no response is received from the complainant within 15 days of sending the complaint for confirmation, a reminder will be sent. If the response is still not received within 15 days of sending the reminder, the said complaint shall be filed as pseudonymous.

    (d) After owning up the complaint by the complainant, the investigation will be carried out and based on the findings in the investigation, the appropriate action will be initiated as per existing guidelines of MDL as applicable.

    (e) Once it is decided to examine the complaint further, as a vigilance or non-vigilance matter, a copy of the complaint will be made available to the officer(s)/official(s) against whom the complaint has been made, through speed post/authenticated electronic media within 15 days of the decision.

    (f) As regard complaints against tenders, it is clarified that while the CVO, would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organization.

    (g) The decision to file the complaint or examine it further, will be taken by CVO within a period of two months from the date of receipt of the complaint.

  11. Withdrawal of Complaint by complainant :
  12. It is to be noted that once a complainant confirms the complaint and investigation has been initiated by CVO, it is not possible to withdraw/stop the investigation, even if the complainant requests for withdrawal or for stopping the investigation. The allegations contained in the complaint have to be taken to their logical conclusion, once investigation has started

  13. Action against persons making false complaints :
  14. In cases where it can be established that the complaints were lodged with a mala fide / ulterior motive to harass or harm an innocent Government Servant, necessary action could be taken against such complainants as per law.

  15. Complainants who want to keep their identity confidential / PIDPI Complaints :
  16. (a) Complainants who want to keep their identity confidential should file complaint as a “Whistle-Blower” under the provision of “Public Interest Disclosure and Protection of Informers (PIDPI) Resolution-2004”. Complainants should familiarize themselves with the proper procedure of “PIDPI Resolution” regarding how to lodge a PIDPI complaint to designated agency and related details.

    (b) For detailed guidelines and to lodge a complaint under PIDPI Resolution please follow the link below: Click Here

    (c) As per the provisions of “Public Interest Disclosure and Protection of Informers Resolution” dated 21.04.2004, Government of India has declared the Central Vigilance Commission as the “Designated Agency” to receive written complaints from Whistle Blowers for disclosure on any allegations of corruption or misuse of office and recommend appropriate action.

    (d) The Chief Vigilance Officer of Ministry of Defense is also a “Designated Authority” to receive written complaint or disclosure on any allegation of corruption or misuse of office by any employee of Mazagon Dock Shipbuilders Ltd. under Ministry of Defense.

    (e) If any employee of MDL wants to lodge the complaints about any unethical and improper practices or any wrongful conduct in MDL and wants to keep his/her identity confidential, the same may be done under the provision of Whistle Blower Policy of MDL. (Format: PDF, Language: English, Size: 256 KB)